I grew up in California but moved away after high school. I sure wish I lived there now! This is a sweet highly sought after work from home job as a Call Center Quality Monitor with QBE First!
Under Working Conditions the job posting states that this employee must report to location for meetings and updates. You can try to apply to this position if you are not in the immediate area and see what they say, but it reads like they want the person to live close enough to commute to the office in West Hills, CA once in a while.
Here's the link to apply (scroll to bottom of page): Call Center Quality Monitor
QBE First
Work from Home as a Call Center Quality Monitor
Tracking Code
303220-773
Job Description
Quality Control & Compliance Monitor
QBE FIRST and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. QBE FIRST's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.
Position Summary:
Under the direction of the Quality Control Manager, this position is responsible to monitor the call quality of the Customer Service and Sales Departments’ representatives.
Duties and Responsibilities:
QBE FIRST and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. QBE FIRST's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.
Position Summary:
Under the direction of the Quality Control Manager, this position is responsible to monitor the call quality of the Customer Service and Sales Departments’ representatives.
Duties and Responsibilities:
- Monitor the interaction of representative and customer on an overview of calls
- Ensure that representatives follow the established standards of call quality
- Provide coaching and direction to Supervisors & Representatives to assist their progress
- Assist the Quality Control Manager by reporting monitoring outcomes
- Assist in development of call-handling strategies
- This is a work-from-home position
- Work involves operation of a computer and a phone for six to eight hours daily
- Required to report to the office location for scheduled meetings and up-dates
Required Skills
- Excellent written and verbal communication skills including the ability to create concise, easily understood feedback
- Ability to work independently and set personal goals as well as work within a team environment
- Strong computer skills including MS Office
- Dependable, and able to take action with minimal direction
Required Experience
- AA degree in communication or related field or equivalent education and experience
- Minimum 2-3 years experience in telephone sales
- 1-2 years experience monitoring and providing feedback
Like any company or individual, QBE FIRST wants to protect its assets. That’s why we offer a comprehensive and competitive benefit program to our employees. Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x’s salary life insurance. We also offer: Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.
QBE FIRST is an equal opportunity employer. It is the policy of QBE FIRST that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.
Job Location
West Hills, CA, US.
Position Type
Full-Time/Regular
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