American Express Hiring Home Workers Direct!!

American Express has been using home workers for a few years now, but they always contracted through other outsourcing call centers.  Now the great news is that AmEx is hiring home workers directly!!

Current home workers for American Express report that they filled out an application on the American Express career site: Click here for AmEx job search   To see if American Express is currently hiring home workers, you must type "Work at Home" in the job search.  The job listing comes and goes as they hire for new training classes.  So don't be surprised if it's there one day and gone the next.   I suggest you have your resume ready and thinking cap on so when the position appears again you can JUMP ON IT!

If you get to apply you will need to fill out the application including all of the regular information like: work history, personal information, citizenship questions, etc.  Pretty standard.  Also be ready to upload your cover letter and resume.  Then you will be lead to an assessment.  Make sure you are ready for the assessment as they rely heavily on this for choosing candidates.

Some applicants report that they received a rejection letter the first or second time they applied.  What they  did and might work for you is to apply again using a different email address.  I'm not promising that this will work, but if you try again with the same email address you may get the rejection letter automatically since they are going off of your last assessment you took.  Using a new email will give you another chance to test.

Okay, one of the best parts about working from home for American Express is that they supply the equipment!  So that means that you don't have to use your personal home computer or have to go out and buy any new equipment, like the phone or headset.  This is a huge plus!  Employees also say that the trainers are very positive and give a very good feeling about the company.

This is a full time job including a full benefit package (can you say AWESOME!?)

Here is one of the more recent job listings:  (note that job number is old and will show as expired.  You must search for job on the AmEx site using "work at home")

HOME BASE SERVICE - Customer Care Professional-1201448

Description
Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customer service and interested in working for a world-class leader, we invite you to apply today for our home base service opportunity.

As a Home Base Customer Care Professional, you own all aspects of the customer relationship. Amex Customer Care Professionals serve as the face of our brand by delivering extraordinary customer care through relationship building.

In this opportunity, you will ensure extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. As a Home Base Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to the Cardmember, reinforcing benefits including cross selling relevant products and services.

At Amex, we invest in you! Recognized as one of the “world’s most admired companies,” You can earn an average of $16.57 per hour or more based upon prior work experience and performance on the job as an Amex Home Base Customer Care Professional(CCP). Our top performers can earn over $20 per hour!!

Our employees enjoy flexibility, a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals.

As a Home Base Service, Customer Care Professional you are provided with a unique and rewarding experience.
-Paid training in the comfort of your home (100% attendance required)
-Did you know the average American commutes 46 minutes each way to his/her job; spends well over $3.00 for a gallon of gas
-Spends over $300 annually for wear and tear on a vehicle
-Spends a minimum of $5-9 a day for meals
-Spends over $500 a year for work/office attire

Responsibilities include, but are not limited to:
- Deliver extraordinary customer care by responding to questions concerning customer accounts
- Exceed customer expectations by delivering solutions based on products and services tailored to Amex cardmembers
- Grow and nurture customer relationships on each and every call that result in measurable cardmember value
- Work independently in a home base environment while providing the highest level of customer service to Amex customers
- Document necessary account information
- Maintain acceptable performance standards, including effectiveness, efficiency and quality

Locations we are hiring in:
- Alabama
- Arkansas
- Arizona
- Colorado
- Connecticut
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maryland
- Michigan
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Jersey
- New York
- North Carolina
- Oklahoma
- Oregon
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Washington
- Wisconsin
- Wyoming

American Express is an equal opportunity employer.
Requirements:
- Passion for serving customers with proactive solutions that grow relationships
- Proven exceptional listening and relationship building skills
- Effective and accurate decision-making skills
- Strong verbal communication skills including active listening
- Proficiency in keyboarding and navigating a windows environment
- Effective PC troubleshooting skills
- 4 year college degree or 4 years customer service experience
- Sound understanding of credit cards practices/terms

Preferred Qualifications:
- Successful experience in financial, insurance, banking or hospitality service industry is strongly preferred with a passion for building customer loyalty
- Demonstrated successful sales experience that is focused on the customer
- Experience preferred in providing service through a specific channel such as phone, email ,chat or previous work at home agent experience

Schedule Requirements:
- Schedules will be fixed and 40 hours weekly.
- Time off will be available/approved based on current call volume demands.

Additional System Requirements HBS customer care professionals are responsible for obtaining and having systems in place prior to start deadline:
- High Speed Internet with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
- Dedicated and separate analog landline phone (no VOIP- voice over internet protocol) for training and production calls. (e.g. Magic Jack, Vonage, etc.)

Job: Operations
Primary Location: United States
Schedule: Full-time



If you work for American Express from home, please feel free to leave a comment about your experience.  Also, if you get hired as a result of my blog post please let me know!

1800flowers Hiring Temporary Workers for Mother's Day!

1800flowers is once again hiring temporary workers for the busy Mother's Day season!

From what I understand, workers are hired and trained for the time leading up to Mother's Day then employment ends immediately after Mother's Day.  

This is a work at home position.  If you read the job description below they spell out everything your office needs to have in order to apply for this position.

Here is the link to the job listing on the 1800flowers employment site: Customer Service - Temporary Work from Home Opportunity

If you don't see the job listing right away, just scroll down the page and it will be the last job listing on the page (at least it was at time of this blog post).

Customer Service - Temporary Work from Home Opportunity

Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states Arizona, Delaware, Florida, Illinois, Montana, New Hampshire, New Mexico, New York, Ohio, Oklahoma, Oregon and Texas.
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and Dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
  • o Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
  • Minimum up load speed: 500 kbps
  • Minimum download speed: 1.5 mbps
• Computer Hardware:
  • 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
  • 1 GB of RAM
  • Sound card with speakers
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Computer Software:
  • Windows XP Vista Operating or Windows7 system
  • Internet Explorer 6.0 or above
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions.
• Telephone Requirement:
  • Primary dedicated telephonic line with the ability to disable features such as call waiting, forwarding, etc. Cellular/Wireless phones are NOT permitted.
  • Digital Telephones & VoIP Telephones are permitted as your primary or alternate phone lines, services such as Skype, Google Voice, etc. Voice services such as Magic Jack that connect through a USB port are NOT permitted.
• Headsets Requirement:
  • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
  • If a land based telephone line is used, a compatible corded telephone with headset capability will be required . This must be a corded traditional telephone. No cordless/wireless telephone handsets allowed. Please note you will need both a USB headset to connect to the 1800Flowers Voice service and a separate headset for your land based personal telephone.
  • If a Digital Telephone or VoIP Telephone is selected as your Primary phone line, only one USB Headset will be required since it may be used for both the 1800Flowers Voice Service as well as the Personal Telephone.
  • AIM: Free download available at www.aim.com
  • A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise

Apply here: Customer Service - Temporary Work from Home Opportunity


Good luck!  Please let me know if you get hired with this company.  Feel free to leave a comment about your experience.