I'm posting two jobs since I'm not sure if they are still hiring for the Quality Assurance Specialist job, but I do see the Regional Sales Manager job still listed on their website.
It's 6:00am where I am and I am about to start my training for one of my jobs. I'm really sleepy so please excuse the briefness of this post. I just saw this job and had to share. It sounds like a great opportunity for someone.
I will provide the link to the job listing at the bottom of this post. Here are the job listings:
Regional Sales Manager
Background:
- As a pioneer and industry leader in the Work@Home Agent and Hosted Contact Center space, Working Solutions is looking for experienced, high energy sales professionals to help grow the company. The Regional Sales Manager position will identify and close new business, as well as help ensure the ongoing success of Working Solutions’ valued customers.
Basic Function:
- Identify & close new business for the Working Solutions and WSiNet business units of WSOL
- Deliver on Sales Revenue targets to help in the overall growth and success of Working Solutions
Responsibilities:
- Deliver on new business sales revenue objectives
- Aggressively prospect and generate new relationships within the assigned territory
- Develop and execute an overall strategic sales plan to help ensure revenue goals are met
- Develop and maintain third party channel partner relationships
- Represent the company at industry related trade shows, events, and conferences to maximize exposure
- Work closely with Operations team to ensure the successful deployment and support of new customers
- Participate in sales opportunities and help drive revenue to all Working Solutions companies.
Qualifications:
- Bachelor's degree preferred, with 10 years experience in the field of Contact Centers and BPO’s
- Demonstrated Consultative Sales ability
- Proven track record of managing to a sales forecast, and overachieving sales revenue goals
- Strong interpersonal and presentation skills
- Ability to work independently in a fast paced environment
- Requires the ability to travel regularly, up to 40%
Desired Skills:
- Detailed understanding and experience in the Outsourcing Marketplace, including key ROI metrics
- Technical Understanding of Contact Center Technology and SaaS applications
- Extensive experience with Web Based tools such as WebEx, etc.
Contact:
- Qualified candidates should email a current resume to Kristin Kanger, Corporate HR Manager, atkkanger@workingsol.com
Quality Assurance Specialist
**PLEASE NOTE** This is NOT a Software Quality Assurance/Testing position. Please read the decription before applying.
Background:
As a pioneer and industry leader in the Work@Home Agent and Hosted Contact Center space, Working Solutions is looking for experienced quality assurance professionals to help grow the company.
Primary Responsibilities:
1. Complete research and/or training necessary to thoroughly understand the client*s business and project requirements, with detailed understanding of quality guidelines and expectations. Attend client meetings and internal preparation sessions, and lead client calibrations sessions, for assigned projects.
2. Develop and adhere to a quality monitoring schedule for assigned clients. Work to integrate each client*s monitoring requirements into the WSOL automated system, developing individual client feedback forms and reports as needed. Maintain accurate quality control activity records.
3. Monitor and evaluate active Call Center Agent results on an ongoing basis. Continually work to ensure that Working Solutions clients are receiving superior quality performance and that all quality guidelines are being met or exceeded.
4. Complete online agent evaluation forms to be utilized by clients as well as internal staff. Maintain related information in Agent Tracking System.
5. Select and manage the productivity of contract QA Coaches to assist with #3 and #4 above. Prepare contractors and assign projects they will monitor. Meet with team regularly to continually communicate expectations and changes.
6. Coordinate delivery of additional process instruction with Agent Development Manager and communicate feedback directly with Project Managers as necessary. Suggest project preparation enhancements to Agent Development Manager based on results of performance monitoring. Conduct training on QA forms and other quality issues as needed.
7. Help to maintain documentation in the Quality Database and ensure that all reports and data are in line for each managed project.
8. Assist in managing the Agent Mentoring Program and track results for recognition via Agent Rewards Program.
9. Assist in the development and implementation of new programs when needed, which may include Quality Recognition awards or programs. Help to manage and maintain any quality or sales contests for the Agents.
10. Provide results reporting to Working Solutions and/or clients as requested.
Qualifications:
* Bachelor*s Degree preferred, as well as 3-5 years experience with call center processes and techniques. Knowledge of data entry and transcription processes helpful
* Excellent written and verbal communication skills, with ability to document performance results clearly and concisely, and communicate results professionally
* Ability to coach and motivate Agents as well as contract QA Coaches
* Ability to study and understand project requirements and interact with clients at all levels in a professional manner
* Ability to evaluate performance on a regular basis for a large group of agents working on various projects; Organizational skills, ability to multi-task and work independently
* Excellent computer skills and experience with the Internet and email
* Strong customer focus, sense of urgency, leadership, problem solving and decision making skills
* Ability to use a keyboard and sit at a computer for a large portion of the work period
* Availability for up to 10% travel if needed and ability to work regular business hours as well as occasional variable hours, including evening and weekend hours as necessary
This is a regular, full time telecommuting position which qualifies for full benefits. We are currently able to hire employees residing in the following states: AZ, CO, FL, IL, IN, IA, MI, NE, TX, WI. H1B sponsorship is not available for this position.
Working Solutions is an Equal Opportunity Employer, and a GREAT place to work!!
Background:
As a pioneer and industry leader in the Work@Home Agent and Hosted Contact Center space, Working Solutions is looking for experienced quality assurance professionals to help grow the company.
Primary Responsibilities:
1. Complete research and/or training necessary to thoroughly understand the client*s business and project requirements, with detailed understanding of quality guidelines and expectations. Attend client meetings and internal preparation sessions, and lead client calibrations sessions, for assigned projects.
2. Develop and adhere to a quality monitoring schedule for assigned clients. Work to integrate each client*s monitoring requirements into the WSOL automated system, developing individual client feedback forms and reports as needed. Maintain accurate quality control activity records.
3. Monitor and evaluate active Call Center Agent results on an ongoing basis. Continually work to ensure that Working Solutions clients are receiving superior quality performance and that all quality guidelines are being met or exceeded.
4. Complete online agent evaluation forms to be utilized by clients as well as internal staff. Maintain related information in Agent Tracking System.
5. Select and manage the productivity of contract QA Coaches to assist with #3 and #4 above. Prepare contractors and assign projects they will monitor. Meet with team regularly to continually communicate expectations and changes.
6. Coordinate delivery of additional process instruction with Agent Development Manager and communicate feedback directly with Project Managers as necessary. Suggest project preparation enhancements to Agent Development Manager based on results of performance monitoring. Conduct training on QA forms and other quality issues as needed.
7. Help to maintain documentation in the Quality Database and ensure that all reports and data are in line for each managed project.
8. Assist in managing the Agent Mentoring Program and track results for recognition via Agent Rewards Program.
9. Assist in the development and implementation of new programs when needed, which may include Quality Recognition awards or programs. Help to manage and maintain any quality or sales contests for the Agents.
10. Provide results reporting to Working Solutions and/or clients as requested.
Qualifications:
* Bachelor*s Degree preferred, as well as 3-5 years experience with call center processes and techniques. Knowledge of data entry and transcription processes helpful
* Excellent written and verbal communication skills, with ability to document performance results clearly and concisely, and communicate results professionally
* Ability to coach and motivate Agents as well as contract QA Coaches
* Ability to study and understand project requirements and interact with clients at all levels in a professional manner
* Ability to evaluate performance on a regular basis for a large group of agents working on various projects; Organizational skills, ability to multi-task and work independently
* Excellent computer skills and experience with the Internet and email
* Strong customer focus, sense of urgency, leadership, problem solving and decision making skills
* Ability to use a keyboard and sit at a computer for a large portion of the work period
* Availability for up to 10% travel if needed and ability to work regular business hours as well as occasional variable hours, including evening and weekend hours as necessary
This is a regular, full time telecommuting position which qualifies for full benefits. We are currently able to hire employees residing in the following states: AZ, CO, FL, IL, IN, IA, MI, NE, TX, WI. H1B sponsorship is not available for this position.
Working Solutions is an Equal Opportunity Employer, and a GREAT place to work!!
Kristin Kanger
Working Solutions
Click the links at the bottom of each job listing to apply. For more information visit http://www.workingsolutions.com/
Have a great day! If you have a case of the Mundays like me, I hope we get over it soon!
