Work at Home with BENEFITS!! Convergys Hiring Customer Service Reps

Convergys hiring Work At Home Customer Service RepresentativesWhat I heard about Convergys:They offer benefits. Pay is anywhere from $9. - $9.50 per hour.  Some lines offer an incentive for sales and metrics.  Reps that I know have offered varied experiences with this company.  Some love it and some have had bad experiences.  I say, take it with a grain of salt.  You never know if your training will have a bunch of fellow trainees that know nothing about computers or if you will get a strict trainer.  Team leads can also vary.  Also, these call center jobs all require employees to abide by certain call metrics for call time, after work time and some have sales goals. If you know this going into the job you will not be shocked when they tell you that your after work time is high and you must lower it!Some are used to call center work and love this job because not very many jobs provide medical, dental and 401k benefits and this one DOES!  Please use the link before the job description or after to apply. Please comment if you have experiences with the company and which client you worked for.  Thanks!
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Job Description 

Work at Home - Customer Service Representative: 113048 Fluency in the following languages required:  English Job : Home Agent (HA) Primary Location :United States-Florida-Florida - @Home () Other Locations : United States-Mississippi-Mississippi - @Home, United States-Work at Home (Administration and Staff), United States-Oklahoma-Oklahoma - @Home, United States-North Dakota-North Dakota - @Home, United States-Oregon-Oregon - @Home, United States-Pennsylvania-Pennsylvania - @Home, United States-Nebraska-Nebraska - @Home, United States-New Mexico-New Mexico - @Home, United States-Utah-Utah - @Home, United States-Michigan-Michigan - @Home, United States-Virginia-Virginia - @Home, United States-Louisiana-Louisiana - @Home, United States-Wisconsin-Wisconsin - @Home, United States-Michigan-Michigan -- @Home, United States-Idaho-Idaho - @Home, United States-Arizona-Arizona - @Home, United States-Montana-Montana - @Home, United States-North Carolina-North Carolina - @Home, United States, United States-Indiana-Indiana - @Home, United States-Texas-Texas - @Home, United States-Washington-Washington - @Home, United States-Colorado-Colorado - @Home, United States-Iowa-Iowa - @Home, United States-Georgia-Georgia - @Home, United States-South Carolina-South Carolina - @Home, United States-West Virginia-West Virginia - @Home, United States-Alabama-Alabama - @Home, United States-New York-New York - @Home, United States-Minnesota-Minnesota - @Home, United States-Tennessee-Tennessee - @Home, United States-Work at Home (Home Agent), United States-Kansas-Kansas - @Home, United States-Kentucky-Kentucky - @Home Schedule : Full-time Description WORK AT HOME - CUSTOMER SERVICE& SALES REPRESENTATIVE: Provides troubleshooting assistance to customers via inbound calls for the purpose of resolving customer issues. Receives inbound calls in a work at home environment to independently resolve customer complaints, concerns and inquiries with regard to services such as Wireless/Cell Phone Service, Cable TV Service, Satellite TV Service, Internet Service, and/or Home Phone Service. In addition, agents will verify and update customer records, process customer orders and sales, and handle miscellaneous customer service and billing related inquiries. Selling may be a requirement of the position. Principal Duties & Responsibilities ·         Provide customers with troubleshooting assistance on product usage. ·         Ask open ended questions to identify needs of the customer. ·         Navigate through computer systems to access customer information and troubleshooting procedures. ·         Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. ·         Listen attentively to customer needs and concerns; demonstrate ·         empathy ·         Clarify customer requirements; probe for and confirm understanding of requirements or problem. ·         Meet customer requirements through first contact resolution. ·         Confirm customer understanding of the solution and provide additional customer education as needed. ·         Prepare complete and accurate work and update customer file. ·         Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. ·         Effectively transfer misdirected customer requests to an appropriate party. ·         Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. ·         Participate in activities designed to improve customer satisfaction and business performance. ·         Occasionally use decision-support tools to answer questions. ·         Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. ·         Offer solutions to issues that are often non-standard/non-routine and require some clarification. ·         Maintain broad knowledge of client products and services. Special Considerations: ·         Call ownership - one call resolution ·         Ability to provide the customer satisfaction while adhering to policy and procedure Product knowledge ·         Courtesy blended with empathy and understanding The MOST SUCCESSFUL agents within this program generally possess: ·         Extensive customer interaction/soft skill experience, with emphasis on closing sale opportunities ·         Ability to develop customer rapport and overcome objectives ·         Thorough knowledge of client products, services, and systems ·         Teamwork orientated, with mentoring skills and a willingness to help others ·         Excellent communication skills and excellent attention to details ·         Best practices for goal-setting within a goal-oriented sales program ·         Tolerance for repetitive work in a fast-paced, high production work environment ·         Personal attributes that include reliability, professionalism, ability to work independently, positive attitude, and ability to remain calm in stressful situations Technical Requirements ·         A home office environment that is quiet and free from distraction. ·         A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today’s date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process. ·         3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ) ·         2 GB RAM ·         High speed Internet access (DSL or Cable only). ·         An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router. ·         Analog headset with a built-in digital signal processor and a specified 8 GB flashdrive will be required upon employment. ·         A telephone with a mute button to be utilized during training, team meetings, and individual coaching and technical support sessions. ·         Power Bar/Surge Protector that is UL 1449 Recognized – This will assist in protecting equipment plugged into the power bar, in the event of an electrical storm or power surge. Click here to apply for Convergys