Now Hiring! Technical Support/Help Desk Advisor - Work At Home

Great news!  Kelly Services is still hiring for the Technical Support/Help Desk Advisor position.  I can testify that this is a legitimate position since I currently am hired by Kelly and am in training to be an advisor right now.

It's a very long and descriptive job listing, so I'm not going to write a whole lot about it.  This was posted on the message board I frequent, Work Place Like Home.

I know the job listing said the classes start in November, but don't wait to apply.  The hiring process takes a few weeks.  Here's the listing:

Hello,

I am the Recruiting Manager at Kelly Services for this opportunity. We are going to begin recruiting soon for a large training class that will start in November. If you are interested in applying or know someone that is please send resumes tomidwesthub@kellyservices.com and if you have any questions please call us toll free at 888-243-4535.

Technical Support/Help Desk Advisor

Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing the latest software updates? All about apps? ?

Then we want to speak with you! Kelly Services® is now hiring Technical Support Advisors in your area to work at home for a premier provider of computer hardware/software products. As a Technical Support Advisor you won’t just provide answers you, will provide an experience, and you will do it all from home!

In this position you will: 
- Handle technical support questions for one of the most innovative and admired companies in the world
- Exercise multitasking skill as you manage multiple systems and applications
- Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of the caller.
- Accurately log all interactions via the customer’s Contact Management System.
- Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.

While working at home, your schedule will be:
- Hours of operation are from 7:00AM and 12:30AM EST Monday- Friday and 9:00AM and 9:30PM EST Saturday and Sunday.
- Advisors must be available to work a full time schedule for the first 1-3 Months of production. After this time advisors will be scheduled to work a part time schedule approximately 20-30 hours per week.
- Advisors will not receive their official schedule until after training.
- This position does require the availability to work on holidays and weekends
- Employees will be required to flex up to fulltime and may work up to 38 hours per week during peak times of the year. These hours can fall anywhere within the hours of operation. These timeframes fall between late December - January as well as June - July.

Training:
- Training will be three-four weeks
- The candidate must be available to train during the hours of operation
- Training is followed by a 1 week nesting period
You must be able to attend training everyday for the 4 weeks and nesting. No absences are allowed during this time.

For this job you must have:
- High school diploma or equivalent
- A proven track record of providing high-quality customer service
- Strong written, verbal, and organizational skills
- User-level knowledge of personal computers, cell phones, and popular software applications for some of the more popular technology products
- Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
- A passion to continually learn and develop

Cash-in on your passion
The user community you will be serving is fanatical about their computer system and its software applications—which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.

**Qualified candidates will be required to authorize a criminal background screen**

If you are interested in this opportunity please send your resume tomidwesthub@kellyservices.com

Call us toll-free at 888.243.4535 with questions.