Arizona - Client Services Representative (train on site)

GE Retail Finance Imagination Applied   Opportunity keeps knocking.   All those cynics out there say opportunity only knocks once. Of course that’s because they never worked here, with us. Join us at GE Retail Finance, and get all the pay and incredible benefits of a global leader, plus something you won’t find anywhere else: so much opportunity that it doesn’t just knock, it may knock you over.   GE Retail Finance’s Sales Finance unit is a part of GE’s Capital division. Sales Finance provides credit card programs and financial services for consumers through dealers; national, regional and independent retailers; associations; contractors; manufacturers; healthcare practices; and service providers in nearly 20 industries including: automotive, consumer electronics and appliances, elective health care, floor covering, home design and improvement, home furnishings, jewelry, music, power sports, outdoor power equipment and sporting goods.   GE Retail Finance would not be the company it is today without our most valuable resource, our employees. Become part of our growing GE family and enjoy our generous and competitive benefits including:   NOW HIRING IN TEMPE, ARIZONA!   

Work-From-Home Client Services Representative- Part-Time As a part-time Work-from-Home Client Services Representative you will be the main point of contact for partners who are looking for answers regarding our Retail PLCC financing program. You will be responsible for reviewing and analyzing credit applications, credit bureau information, communicating credit decisions, and providing support for customer application issues. You will have the opportunity to cultivate and maintain positive relationships with our Retail Partners and applicants.   As a WFH Client Services Representative you will: • Handle inbound consumer applications. • Review and Analyze credit applications and credit bureau information in order to make credit decisions, as per set  underwriting system guidelines. • Effectively communicate credit decisions. • Exercise loan authority of $5,000 to $20,000 within compliance and risk guidelines. • Provide guidance and education on various application channels. • Maintain and improve partner relations in a fast pace retail environment.     

Qualifications/Requirements: YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT   • 6+ months of customer service experience. • Basic Math Skills - Arithmetic computation. • PC proficiency within a Microsoft Windows environment. • Must be physically located within a 65 miles radius of the GE Money office in Tempe, AZ. • Must have or be able to obtain high-speed internet service and land-line phone service. •Ability to work a shift encompassing a variety of operating hours and days of the week, including weekends and holidays  as required. • Must be able to attend training for up to 2 ½ weeks on-site and virtual self-paced, a combination of full and part-time days.    

Eligibility Requirements: All applications for employment must be submitted through either www.gecareers.com or the Career Opportunity System (COS) to be considered.   • Must be 18 years or older. • High School diploma or equivalent. • Ability to work Mon-Sun; Part-time hours only (maximum 19.5 per week). • Must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process. • Have unrestricted authorization to work in the United States. • If currently a GE employee, you must have been in your current position for at least 6 months, have at least a "consistently  meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager    and HR to apply if you don't meet the time-in-job or performance requirement).   The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.   For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics:   • Call center experience preferred. • Strong level of technical aptitude. • Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with partner  and customers. • Ability to work independently in a remote setting with limited supervision. • Self-motivated with solid organizational, creative problem-solving, decision making and time management skills. • Adaptability to change behaviors based on constructive feedback delivered virtually. •Service oriented, customer service background preferred. • Ability to handle confidential and sensitive information. • Excellent verbal, written communication and telephone skills.• Ability to perform in a fast-paced environment and adaptable to change. • Background in Retail.     Apply online now at www.gecallcentercareers.com.     EOE, M/F/D/V.

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